Last Updated: January 2024

1. Introduction

Repairs24.shop ("we," "us," "our," or "Company") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

Personal Information

When you contact us or request our services, we collect:

Name and contact information (phone, email)
Address and location details
Appliance information and repair details
Payment information (processed securely)

Geolocation Information

With your permission, we use browser geolocation to:

Calculate your distance from our service centers
Provide accurate response time estimates
Enhance location-specific services

Automatic Information

When you visit our website, we automatically collect:

Browser type and operating system
Pages visited and time spent
IP address and device information
Referral source

3. How We Use Your Information

We use the information we collect to:

Provide and improve our repair services
Process service requests and handle payments
Communicate with you about your repair
Send promotional offers and updates (with consent)
Improve website functionality and user experience
Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share information with:

Our technicians (to process your service request)
Payment processors (for secure transactions)
Legal authorities (when required by law)

6. Cookies and Tracking

Our website uses cookies to enhance your experience. You can control cookies through your browser settings.

7. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data
Opt-out of marketing communications
Request data portability

8. Contact Us

If you have privacy concerns, contact us at:

Email: info@repairs24.shop
Phone: +91 76176 33139

9. Policy Changes

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our website.